Bushbaby

FAQ & Help

Here at Bushbaby we pride ourselves on the help we give our stockists and customers, so you get the best possible experience when using any of our products.

We have listed our most commonly asked questions here so you can get help 24/7 365 days a year, as even we like a day off.

If there is a question that you’re still looking for an answer to please use the contact us page to contact the office and we’ll try and answer you ASAP.

front carrier questions

Q What age should my baby be before I start using a front baby carrier?
A You can use the front baby carrier in two ways. From newborn, facing you and from 3 months facing forwards By the time your baby is 6-9 months old, you may find it more comfortable and easier with one of our back baby carriers.
Q How comfortable is the carrier for my baby?
A As the name suggests, the cocoon front baby carrier is a safe and secure way of carrying your baby from newborn. It has been designed to give maximum support for your baby with integral back support. This means it’s better at cradling your baby’s head than any other carriers available, leaving your hands free.
Q Is the cocoon easy to load?
A The cocoon can be opened out fully for newborn and used as a changing mat. It is then done up rather like a nappy around your child. It can then be attached on to the adult harness with 3 easy clips.
Q Can I get spare parts for my carrier?
A Whilst trying to keep an extensive supply of old materials sometimes we may struggle to offer replacements for all parts, especially when they become obsolete due to improvements being made and/or the age of the product.

back carrier questions

Q Does the baby carrier stand up by itself?
A When the child seat area of the carrier is opened to its maximum, the carrier will stand up to be loaded. The baby carrier should not be used as a chair unless it is supported and is constantly attended by an adult. Never leave a child unattended in any carrier as they are liable to topple over.
Q My partner is over 6ft tall will the carrier adjust to fit him?
A Yes, all bushbaby – baby carriers are designed to be adjusted to fit from approximatly 5ft to a maximum of 6ft5in.
Q From what age can we start using a bushbaby back – baby carrier?
A You can start using a back carrier from approximatly 5/6 months, when your child can support its head well. You can continue using the carrier until your child is approximatly 3/4 years old. The baby carrier will carry a weight of 20kg/44lbs.
Q How easy is a bushbaby baby carrier to load?
A Very, when the carrier is opened fully, stand on the loading stabiliser tab, then your child can be loaded in seconds and secured with our secure 3 point quick adjust harness.
Q How do I get the baby carrier on if I’m on my own?
A Once you’ve loaded and secured your child, you can either lift the carrier on to your knee and then up onto your shoulders, or place the carrier on a settee, bend your knees, slip the carrier straps over your shoulders, fasten the hip belt securely and tighten the shoulder straps. This method is also effective if your in a car by using the back seat or boot lip.
Q I can’t find the sun canopy?
A The sun canopy is shipped inside the bottom pocket, it looks like the back of the pocket. Put your hand inside and grab hold of the fabric in there, give it a tug and it should be the canopy!
Q The frame has slipped down the back-system in my carrier, what should I do?
A This can happen if the frame gets pulled when the carrier is not assembled fully. It’s a simple job to relocate the frame, give us a call [0161 219 8648] and we will talk you through it.
Q Can I get spare parts for my carrier?
A Whilst trying to keep an extensive supply of old materials sometimes we may struggle to offer replacements for all parts, especially when they become obsolete due to improvements being made and/or the age of the product.

nestegg questions

  • How to packaway your nestegg [Download PDF instructions]
  • Watch how to pack away your nestegg
  • Q How old does my child need to be to use a Nestegg?
    A We recommend 6 months to 5 years.
    Q Why can’t we use for newborn?
    A It can be used for newborn, but they look very small inside!
    Q Does it include a mattress?
    A Yes, it includes a 4cm thick self inflating mattress.
    Q Is there any assembly involved?
    A No, none at all, it really is instant, you only have to insert the mattress.
    Q Can it be used as a beach tent?
    A Yes we include a cover that fits over the top to make it SPF30, this cover also works at night to stop light getting in.
    Q Is it mosquito-proof?
    A Yes, the mesh is mosquito-proof, it can be zipped up to stop any bugs getting in.
    Q Will it fit in a suitcase?
    A Yes, it will fit into a space 56cm x 56cm x 6cm deep.
    Q Can I get spare parts for my nestegg?
    A Whilst trying to keep an extensive supply of old materials sometimes we may struggle to offer replacements for all parts, especially when they become obsolete due to improvements being made and/or the age of the product.