Bushbaby

Terms & Conditions

Description of Goods

We sell baby front and back carriers, waterproof and warm clothing and accessories for babies and toddlers.

Terms and Conditions of Sale

The Terms and Conditions set out below apply to all transactions on the Bushbaby website. Please read through these carefully before placing your order. We may change these terms from time to time without notice to you. Changes will apply to any orders received subsequent to the Terms and Conditions change.

Prices

The price you pay is the price displayed on this website at the time we receive your order, the prices are inclusive of UK VAT as appropriate. Errors and Omissions are excluded, i.e. we reserve the right not to send an item if we make a pricing error, in this event we will inform you of this as soon as we possibly can.

Purchase and Delivery

To purchase from us you must be over 16 years of age. We pride ourselves on our rapid order fulfillment capabilities, and seek to complete all order within 5 working days.

Payment will be taken on despatch of goods.

However delays are occasionally inevitable due to circumstances beyond our control. If you have not received the goods within 28 days of expected delivery then you will be notified by email or phone and given the opportunity to cancel the contract. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as we possibly can.

Delivery Costs

Orders are sold with postage and packing included (Monday to Friday deliveries) if a Saturday delivery is required this can be nominated at extra cost. Back carriers will be sent by Parcelforce Worldwide all other items are sent by Royal Mail first class post. If required, items can be sent on a next day basis at extra cost this will be charged at current Royal Mail postage rates for Monday to Friday delivery, Saturday delivery if required has an additional charge.

Delivery Times

Standard despatch from ordering will be within 5 working days. 1st Class items may take 1-3 working days to be delivered, although the vast majority (75%) arrives next working day. Items sent by this method, and are not considered ‘lost’ until 14 working days after despatch.
Next Day Delivery items ordered before 12am Monday-Friday will be despatched same day, and will be delivered before 6pm the next working day. Certain exceptions apply (e.g… ‘Remote areas’ and the Channel Islands).

Where applicable parcel tracking details will be emailed to you on despatch.

Payment

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. If we have reason to suspect that your details have been obtained fraudulently from us, we will endeavour to let you know as soon as we can.
Please note our credit card system will charge your card before your order is despatched. This secures your order on our system and allows our system to go through its fraud screening processes. – [to be confirmed by Sagepay]

Returns and Refunds

We will honour your right to cancel under the Distance Selling Regulations (2000). You have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. This is your statutory ‘cooling off period’. You may notify us of your cancellation in writing, by email, or fax.

You are responsible for returning the goods to us and the cost of so doing. Return to the address listed below. It is your statutory duty to take reasonable care of the goods while in your care and while returning them, return them with all the packaging. We require all goods to be returned within 7 days of your notification of cancellation.

Unwanted Goods

Within 7 days these can be returned for a full refund for any reason, the goods must be returned with the original packaging, all tags and in an unused condition.

All returned items must be sent by recorded post, Special Delivery or Courier. The cost of returning items is the responsibility of the customer, there are some exceptions, please email for details. You should always contact us if you are unsure if you can return an item to us. Returns must be accompanied by a copy of the receipt so we can process it ASAP.

All returned goods must be accompanied by a Returns Form this can be downloaded from our website.

Faulty Goods

If you think your goods are faulty, you must telephone the office on the number below to discuss the fault with a sales advisor. We may ask for you to email a photo of the fault. If your goods are considered faulty, we will issue you with Freepost details or arrange a collection with you.

Items Faulty / Incomplete on Arrival

If your items are faulty or incomplete on arrival, you have 7 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement to you or if it is no longer available, offer a suitable alternative. We check returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of our products develop a fault, and it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
Please register your carrier on-line or by post as soon as you receive it to endorse our guarantee.
Items are guaranteed for the original purchaser only, proof of purchase (date and purchase details will be required).

All returned goods must be accompanied by a Returns Form which is available for our website.

Law

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

Data Protection

The Data Protection Act 1998 applies. You may write to the data controller at our place of business above, in order to query what data is held about you.

Complaints

We take complaints very seriously. If you feel that we really have fallen short of your expectations, please mail us on customerservices@bush-baby.com and we will listen to what you have to say and respond within 7days.

Company Trading Details

Calange Limited
Company Registration Number: 2964568
Our UK place of business is:
Lowbrook Barn,
Lancaster,
LA2 6AL
Tel: 0161 219 8648
Email: customerservices@bush-baby.com